![]() Promotions that include a “free” gift (such as Noni, t-shirt, etc.) are only included in the initial order. All Loyalty Program orders will be shipped by the 5th or 20th of the month, depending upon which week (1st week or 3rd week) you are enrolled in. We simply ask that you change or cancel your order before we ship your order (typically 3-5 days before your regular shipment date). You are not obligated to continue the Loyalty Program after your THIRD month of enrollment (there is a $20 fee per box for cancelling before your 3rd shipment/month). Upon enrolling in the Loyalty Program, you will select the products you want and then every 30 days thereafter we will send out another order of fresh GreenTea Hawaii. The Loyalty Program was designed to help customers stay healthy with a fresh, monthly supply of GreenTeaHawaii at a discount. Your order will not be processed unless you check the box near the terms and conditions signifying that you have read and agreed to the terms.įor questions regarding terms please contact us at or call 1-86. Please carefully read the following terms and conditions as when you purchase any of the products from our web site (), you agree to the following terms and conditions. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.Īfter the shipping department receives your return, it generally takes 5 business days or sooner to process your refund. We are not responsible for lost or stolen items. Returned products must be sent to the following address: Our shipping deparment is NOT allowed to accept any packages without an RMA number. The RMA number must be clearly written on the package that you are sending back. To ensure an exchange is processed for you, please send returns to the address provided along with your RMA number. We cannot process or refund packages marked “Return to Sender.”Ģ. ![]() To return a product for an exchange you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at RMA number can ONLY be obtained by contacting the customer service department at will receive a response within 24-48 hours. To obtain an exchange, your returned product must be postmarked 14 days from the date that the product was originally shipped to you. ![]() ![]() If you are unsatisfied with our product, you may exchange the unused portion 14 days from the date that the product was originally shipped to you for a different flavor according to the following terms. We cannot be responsible for delay, damage, or lost by the USPS, you must make a claim directly with them. We do not refund or credit shipping charges for any monthly shipments. We do not guarantee arrival dates or times. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. With our Expedited Shipping Option, we will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM Mountain Standard Time and the next day for all orders placed after 2PM Hawaii Standard Time (packages will arrive within 1-4 business days). ![]() Our exclusive ground mail service is shipped via the United States Postal Service First Class Mail. ![]()
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